Nikky Soriano

East Brunswick, NJ 08816 · (551) 358-3376 · nikkyjsoriano@gmail.com

Hi! 👋 I'm Nikky. Currently, I'm working at Cisco leveraging my web development experience to automate contact center options and migrate them to the cloud!

I’m interested in full-stack development and have experience leveraging different languages and frameworks. However, I’m eager to learn anything. You can find me on the various platforms below and if you'd like a copy of my resume Click Here

Experience

Software Engineer

Cisco Systems
  • Implemented a Vue.js/Spring contact center solution, boosting efficiency for 50+ customers and generating $1M+ in bookings, and uncovering the impact of technical decisions on business and customer outcomes
  • Developed a bulk operation tool using existing APIs, cutting manual tasks by 80%, directly translating customer feedback into a technical solution, enhancing my problem-solving skills
  • Designed an Event Agent routing solution managing over 1000 weekly calls, gaining insight into real-time data processing and system dynamics.
Aug 2022 - Present

Software Development Engineer Intern

Colgate-Palmolive
  • Designed Vue and FastAPI-based supply chain app, resolving 5 major customer issues and cutting support requests by 29%, learning about resolving inefficiencies with technology in the supply chain domain
  • Developed a notification service, boosting daily user activity by 4000+ through effective reminders and feedback mechanisms, learning the critical role of engagement strategies in user activity maintenance
  • Enhanced new downloader retention by 22% through innovative onboarding and education, discovering the importance of impactful onboarding and educational content in building user loyalty
May 2022 - Aug 2022

Software Engineer Intern

Cisco Systems
  • Spearheaded automation of call center operations, linking 1000+ agents via Java, React, AWS, PostgreSQL, boosting collaboration, honing project management and interdisciplinary communication skills
  • Enhanced client database accessibility and reliability by 75%, merging 4 database connections into one platform, boosting server efficiency and learning the significance of streamlined data infrastructure
  • Refined code to fast-track agent state transitions by 23%, improving server communication efficiency; balancing code readability with performance, reinforcing best practices in software development
May 2021 - Aug 2021

Consultant Software Engineer

ITS Group
  • Created an MIS report system and dashboard to determine financial conditions and assess the performance of the organization
  • Implemented and maintained production systems applications in local client businesses to improve operation speeds without compromising employee management
Jun 2021 - Aug 2021

Sales Manager and Web Developer

Lots Cheap Closeout
  • Improved worker interface to optimize tracking quantity, pricing, and sales data on the company database, leading to more streamlined inventory upkeep
  • Increased customer base and sales by designing and developing a user-friendly website to optimize clicks and market traction
June 2020 - August 2020

Education

Stevens Institute of Technology

Bachelor of Science in Computer Science and Minor in Mathematics

GPA: 3.96 • Dean's List (All Semesters) • Presidential Scholarship • International CS Honor Society (UPE)

Coursework

Data Structures & Algorithms, Concurrent Programming, Database Management Systems, Operating Systems, Systems Programming, Automata and Computation, Discrete Structures

Stevens Esports Captain

Recruit new members in search of finding new talent or resolving team issues, Network with leagues and other schools to find and arrange matches

Hoboken, New Jersey

Skills

Programming Languages & Tools
Workflow
  • Mobile-First, Responsive Design
  • Cross Browser Testing & Debugging
  • Cross Functional Teams
  • Agile Development & Scrum

Interests

Apart from being a web developer, I invest most of my time into fitness and wellness. I love the gym, and workout six days a week. I try to find new and exciting recipes week by week to spice up my diet while upholding a certain standard of healthiness.

Apart from that, I love fashion to a fault and would thrift endlessly if given the option to. I follow a number of shows and movies in the k-drama, anime, and marvel genres. I spend a large amount of my free time exploring the latest technology advancements in the web development world.